General Questions
Wizzyo's live chat service follows a structured process to deliver effective results. We begin by studying our client's website and understanding their industry. Based on this analysis, we develop a predefined chat script format that is tailored to their specific industry. We ensure that the chat script includes the relevant information from the client's website and any additional information provided by the client is incorporated as well.
During this process, we share a chat code with the client, which they can install on their website. This allows seamless integration of our live chat service. If a client requests social media chat service, we also integrate their social media pages with the Wizzyo live chat app.
Once the chat script is prepared and approved by the client, we enable the live chat service. Clients can then start receiving new business leads and benefit from the personalized and professional support provided through our live chat service.
Yes, we offer a free trial period to allow you to experience the benefits of our live chat service. For the sales lead model, we provide a 14-day trial period, and for the support model, we offer a 30-day trial period. During the trial, we encourage you to provide feedback on your experience, and if any changes or adjustments are needed, we ensure to accommodate them before going live. Our primary goal is to ensure your satisfaction and deliver the desired results for your business.
Absolutely! Wizzyo can be utilized on multiple websites, allowing you to extend our live chat service across your various online platforms. When it comes to bilingual websites, we offer flexibility in our setup. We can either set up a single account or multiple accounts, depending on your specific requirements for billing and lead delivery. However, as a general recommendation, we suggest using a separate account for each website. This ensures better organization and management of the live chat service for each individual website, maximizing the benefits and customization options available.
We offer a demo session where we walk you through the solution and its workings, allowing you to experience its capabilities firsthand. Additionally, we offer on-request consultation sessions to address any questions or specific requirements you may have.
As for the service delivery end, when we handle live chat on your behalf, you don't need to lift a finger. All the training for your account is handled by our qualified trainers, ensuring that our agents are well-prepared to represent your business professionally and effectively.
No, there is no service contract that you need to sign with Wizzyo. We believe in providing flexibility and freedom to our clients. You are not contractually obligated to stick around, as we trust that the high standard of our service will naturally make it appealing and "sticky" for your business. However, we would appreciate notification from you if you decide to discontinue our services, as it allows us the opportunity to understand your concerns and find ways to win back your business. We value our clients and are always open to discussing and addressing any issues that may arise.
We understand the importance of maintaining a consistent brand image. That's why we offer chat widget customization options to ensure that it aligns with your brand's theme. You have the freedom to choose the type of agent image that suits your preferences and brand identity. Additionally, you can customize the colors of the chat widget to seamlessly blend with your website's theme, creating a cohesive and branded experience for your visitors and customers.
We believe in providing a personalized touch to our services, allowing you to showcase your brand's uniqueness and maintain a consistent visual identity across your online platforms.
Data & Privacy Questions
Yes, Wizzyo has the capability to offer HIPAA compliance. We generally prioritize privacy and data protection, and if your business requires HIPAA compliance, we can enable the necessary measures to meet your specific compliance needs. Rest assured that we are committed to maintaining the highest standards of data security and confidentiality.
At Wizzyo, we prioritize the privacy and security of your business information. We do not collect or process any information about your business except for the information that is publicly available on your website. Our focus is on delivering exceptional customer service through live chat interactions. Occasionally, in order to effectively address visitor inquiries on social media and websites, we may request additional information to be included in the agent script. Rest assured, any information shared with us is treated with the utmost confidentiality and is solely used to provide accurate and personalized support on your behalf. We only share and store information that you explicitly provide to us or that we obtain from your website. Your trust and the protection of your business information are of utmost importance to us.
Yes, at Wizzyo, we prioritize the security and protection of customer data. To ensure data protection, we conduct regular security audits and assessments. These audits help us identify any vulnerabilities or areas of improvement in our systems and processes. By proactively addressing potential security risks, we maintain a robust and secure environment for customer data. We are committed to staying up-to-date with industry best practices and implementing necessary security measures to safeguard customer information.
We have a comprehensive data retention policy in place to ensure the privacy and security of client data. When a chat becomes inactive (after a 10-minute timeout period), our agents no longer have access to view the chat. However, the chat itself is kept within our system for various purposes such as lead processing, quality checks, and billing. After 90 days, the chat is moved to a secure data vault where it is only accessed for specific needs, such as client requests or legal matters. We take data protection seriously, and clients have the option to request data deletion at any time if they wish to have their chat logs removed.
Payments & Cost Questions
We offer two pricing options to cater to different business needs. The pay-per-lead pricing model is particularly suited for clients who are more focused on sales and lead generation. With this model, you are only charged for leads that meet your specified sales criteria. This ensures that you are billed only for qualified leads that have the potential to convert into sales. All other leads are still sent to you, but you are not charged for them.
On the other hand, the fixed monthly fee model is more suitable for clients who have very specific engagement requirements. This model provides a fixed monthly rate for our live chat services, allowing for unlimited interactions without additional charges.
We provide these flexible pricing options to accommodate your specific business goals and ensure a tailored pricing structure that meets your needs.
Yes, there is a nominal additional cost associated with integrating and handling social media platforms such as Facebook, LinkedIn, and Instagram. Interacting with these social media platforms incurs additional charges for our services, as they require separate integration and dedicated resources. Therefore, social media services are offered as add-ons, allowing you to customize your package based on your specific needs. We ensure transparent pricing and provide detailed information on the associated costs for integrating and managing social media platforms to support your business's social media chats.
At Wizzyo, we strive to accommodate the billing preferences of your accounts. While we have a specific billing date, we understand that businesses may have their preferred billing cycles. Therefore, we offer flexibility by adjusting the due dates to align with your accounts' billing cycles. We aim to make the billing process seamless and hassle-free, allowing your accounts to manage their finances effectively while utilizing our services.
Support Questions
We provide multiple channels for you to reach out to our customer support team at Wizzyo. You can contact us via phone at +1 804 430 4440 or through our dedicated support email at support @wizzyo.com. Additionally, we offer live chat support directly on our website, where you can connect with our team in real time.
Furthermore, you will have an assigned account manager who can be reached conveniently via WhatsApp, phone calls, or text messages. We understand the importance of seamless communication, and our account managers are readily available to assist you with any inquiries, concerns, or support needs you may have.
Absolutely! Wizzyo's chat service can be easily installed on various popular Content Management Systems (CMS) platforms, including WordPress, Wix, OpenCart, Shopify, Magento, and more. We have dedicated plugins developed for certain CMS platforms, ensuring seamless integration and ease of use. For other CMS platforms, we provide detailed installation guides to assist you in installing our chat widget effectively. We understand the importance of compatibility and strive to ensure that our chat service can be integrated smoothly across a wide range of website platforms.
While we typically expect you to install the live chat code yourself with the assistance of someone technical on your team, we understand that you may require additional support. If you encounter any difficulties during the installation process, our technical team is available to assist you. They can either guide you through the installation or directly collaborate with your web administrator to ensure the successful integration of our live chat code. We are committed to providing the necessary technical expertise and assistance to ensure a smooth setup process for our live chat service.
While our chat software does not have built-in analytics, we provide comprehensive reporting capabilities to meet your business needs. If you require specific reports, our team can generate them for you. Additionally, we seamlessly integrate with common analytics platforms, allowing you to export the data you need to your preferred analytics system. This integration enables you to leverage your existing analytics infrastructure and gain valuable insights from the data collected through our live chat service. We aim to provide you with the flexibility to analyze and track the performance of your chat interactions effectively.
While we are a young organization, we prioritize offering integrations with popular Content Management Systems (CMS) and analytics platforms. We have ensured seamless integration with famous CMS platforms like WordPress, Wix, Shopify, and OpenCart, as well as integration with common analytics platforms. We aim to provide you with the necessary integrations to enhance the functionality and effectiveness of our live chat service. Additionally, we have the capability to quickly integrate with new platforms, ensuring that you can leverage the benefits of our service regardless of your chosen technology stack.
